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Support

We are here to help. Browse the common questions below, or send us a message and it goes straight to the developer.

Quick help

Billing & subscriptions

Manage or cancel Premium in Google Play.

Delete account & data

Remove your account and all your data.

Privacy & your data

What we collect and how it is protected.

Report a bug

Found something off? Tell us below.

Common questions
Is Veya free?

Yes. Every tracker, workouts, nutrition, running, recovery and progress, is free. The AI features (food photo scan, machine identify, form check and the AI coach) are the Premium upgrade, and you get a few free tries to start.

How do I cancel my subscription?

Subscriptions are billed by Google Play. Open the Play Store, tap your profile, then Payments & subscriptions, then Subscriptions, pick Veya and tap Cancel. You keep Premium until the end of the current period. Open subscriptions.

How accurate are the calorie and macro numbers?

They are estimates for general guidance, not medical advice. AI food scans and calories-burned figures are approximations and can be wrong, so always sanity-check values you rely on, especially nutrition.

How do I delete my account and all my data?

In the app go to Settings, then Delete account. This permanently removes your account, your cloud data and the data on your device. You can also start the request here.

Does Veya track my location?

Only while you have an active run, to record your route, distance and pace (including in the background so tracking continues with the screen off). Tracking stops the moment the run ends. We never track your location otherwise.

I forgot my password.

On the sign-in screen tap Forgot password and enter your email. We send a reset link, open it and choose a new password, then log back in.

I got a new phone. Where is my data?

Your data is backed up to your account. Install Veya on the new phone and sign in with the same email, and your workouts, food log and progress restore automatically from the cloud.

Report a bug or send feedback

Goes straight to the developer. Prefer email? Write to getveya@gmail.com.